Traditional escalation
EUR 1,300+
Possible total exposure for a EUR 600 compensation dispute once court fees, legal representation, administrative workload, and operational overhead are included.
Airline solutionsReduce Passenger Compensation Costs
While improving customer relationships.
Ravion helps airlines resolve passenger compensation disputes before they escalate into claim management companies, legal intermediaries, or courts.
Independent pre-litigation resolution layer
Airlines remain fully in control
No service fee unless a settlement is concluded
Built for airlines that want to reduce compensation-related expenses while offering passengers a faster, more transparent resolution path.
Platform overview
2-minute demo
The problem
Passenger compensation has become a major cost driver.
Passenger compensation has become one of the most underestimated cost drivers within European aviation. Across Europe, airlines pay hundreds of millions of euros every year due to flight disruptions, cancellations, and delay-related claims.
However, the compensation itself is often only part of the actual financial burden.
In many cases, rejected or unanswered claims escalate through claim management companies, legal intermediaries, and ultimately courts. Once this happens, airlines are no longer only paying the original compensation amount - they are also exposed to additional legal expenses, court fees, administrative workload, and increased operational complexity.
At the same time, passengers who feel ignored or unfairly treated are more likely to lose trust in the airline, publicly criticize the brand, or avoid future bookings altogether.
What Ravion is
An independent pre-litigation resolution platform.
Ravion acts as an independent, technology-driven pre-litigation resolution platform for passenger compensation disputes.
In practical terms, Ravion functions similarly to an out-of-court settlement and mediation layer between passengers and airlines.
Instead of disputes immediately escalating toward legal enforcement, courts, or claim management companies, Ravion creates an additional resolution stage where cases can potentially be settled earlier, faster, and at significantly lower cost.
Importantly, airlines remain fully in control throughout the process. Ravion does not issue binding decisions and does not obligate airlines to accept settlement proposals.
Every proposed settlement can be reviewed, accepted, rejected, or negotiated further by the airline. This gives airlines additional flexibility and creates another strategic option before disputes escalate into expensive legal proceedings.
A smarter approach
A structured off-ramp before the claim escalates further.
1
Passengers first submit their claim through Ravion.
2
Ravion evaluates the case using historical outcomes, legal patterns, and claim-specific factors.
3
Based on this assessment, Ravion proposes a fair settlement amount to the passenger.
4
If the passenger accepts, the settlement proposal is forwarded to the airline for review.
5
The airline can accept, reject, negotiate further, or continue with its standard claims handling process.
Example
From court probability to a settlement proposal.
Based on its assessment, Ravion proposes a fair settlement amount to the passenger.
EUR 600
Claimed compensation amount
80%
Estimated court success probability
EUR 480
Proposed settlement
If the passenger accepts the proposal, the settlement is forwarded to the airline for review. The airline can then decide whether to accept the proposal, reject it, or continue with its standard claims handling process.
Financial impact
Why this matters financially
Under the current system, legal escalation often creates costs that significantly exceed the compensation itself.
In Germany, for example, a typical compensation dispute involving a EUR 600 claim may additionally generate court fees, claimant legal representation costs, legal representation costs for the airline, administrative handling expenses, and operational processing overhead.
As a result, the total financial exposure can exceed EUR 1,300 for a single case.
With Ravion
~EUR 530
EUR 480 settlement payment plus a 10% Ravion service fee of EUR 48. This can reduce total case-related expenses by more than 50%.
Benefits for airlines
A more efficient alternative before external escalation mechanisms are triggered.
Lower Overall Claims Costs
By resolving cases before legal escalation, airlines can significantly reduce legal fees, court costs, processing overhead, and external claims management expenses.
Greater Strategic Flexibility
Ravion does not replace an airline's existing claims process.
Instead, it creates an additional option that airlines can use selectively and strategically. Airlines remain free to reject proposals or continue cases through their existing procedures whenever appropriate.
Faster Resolution Cycles
Traditional compensation disputes can take months - sometimes years.
Ravion is designed to create outcomes within days. This reduces operational friction and improves internal efficiency.
Improved Passenger Satisfaction
Passengers primarily escalate claims when they feel ignored or forced into lengthy disputes.
A fast, transparent, and cooperative resolution process improves the customer experience and increases the likelihood of long-term customer retention.
Reduced Exposure to Claims Companies
The rapid growth of claims enforcement companies across Europe has fundamentally changed passenger behavior.
Today, passengers can pursue claims with virtually no financial risk. As a result, rejected claims increasingly continue through legal channels rather than disappearing.
Ravion provides airlines with a proactive alternative before these external escalation mechanisms are triggered.
Designed for modern aviation
Faster, more predictable, less adversarial.
Ravion is not a law firm and not a traditional claims company.
We are building a technology-driven resolution layer between passengers and airlines: faster, more predictable, less adversarial, and significantly more cost-efficient.
Our goal is simple: help airlines reduce compensation-related expenses while improving the passenger experience.
Frequently asked questions
Practical questions from airlines
When does Ravion charge a service fee?
Ravion does not charge airlines for assessing cases, creating settlement proposals, or forwarding proposals for review. A service fee is charged only if a settlement is accepted and concluded.
Are Ravion settlement proposals binding for the airline?
No. Ravion does not issue binding decisions. The airline can review each proposal and decide whether to accept it, reject it, negotiate further, or continue through its existing claims process.
How does Ravion fit into an existing claims operation?
Ravion is designed as an additional pre-litigation resolution stage, not as a replacement for internal claims handling. It can be used selectively for cases where early settlement may be commercially and operationally preferable.
What happens after a passenger accepts a proposed settlement?
The accepted proposal is forwarded to the airline for review. The airline still makes the final decision and can evaluate the proposal against its legal position, operational context, and commercial considerations.
Does Ravion act on behalf of passengers like a claims company?
Ravion is not a traditional claims enforcement company and does not seek to escalate disputes into litigation. Its role is to create an earlier, structured resolution opportunity between passenger and airline.
What is the Ravion service fee?
The Ravion service fee is 10% of the concluded settlement amount. A minimum fee of EUR 39 applies.
What operational benefit does Ravion provide beyond the settlement amount?
Early resolution can reduce follow-up correspondence, legal coordination, court-related administration, and the internal workload associated with long-running disputed claims.
Why would passengers use Ravion instead of a claims company?
Passengers may prefer a faster and more transparent process that can produce an earlier settlement proposal without immediately moving into a legal enforcement route.
Ravion